Is this East Forest hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the East Forest hotel have a swimming pool?

No, this East Forest hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in East Forest hotel?

Best-rates for the East Forest hotel starts from $85 per night with includes Bedding/Linens, Toiletries, Breakfast, Laundry, Air Conditioner, Accessibility, Security/Safety, Wellness Facilities, Internet, Parking, Wheelchair Accessible, Guest Services, Child Friendly, Business Services, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is East Forest hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the East Forest hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the East Forest hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the East Forest hotel?

Based on the information reported by the owner or manager, the East Forest hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for East Forest hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay by Best Western Charlotte Matthews | Hotel in Charlotte

| 7.4 (343 Reviews) | 1 Bathroom

East Forest Hotel | SureStay by Best Western Charlotte Matthews

Hotel in East Forest, Charlotte

Hotel with free breakfast, in the vicinity of Bojangles' Coliseum
This smoke-free hotel features a 24-hour fitness center, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Housekeeping is available on request.
SureStay by Best Western Charlotte Matthews offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Private bathroom

Towels

Deep soaking bathtub

Shower/tub combination

Designer toiletries

Bedroom

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Safe

Bulk dispenser for toiletries

Water-efficient showers only

Energy-saving switches

Free newspapers

Iron/ironing board

Desk

Connecting rooms available

Eco-friendly cleaning products provided

Laptop-friendly workspace

Recycling

Turndown service

Free local calls

LED light bulbs

Breakfast

Free buffet breakfast available daily 6:00 AM–9:00 AM

Coffee/tea maker

Refrigerator

Microwave

Parking

Wheelchair-accessible parking available

Free self parking on site

Accessibility

Handrails in stairways

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Well-lit path to entrance

Braille signage

Visual alarms in hallways

Wheelchair-accessible parking

Activities

Windsurfing

Kayaking

Sailing

Scooter/moped rentals

Bicycle rentals

Hiking/biking trails

Golfing

Horse riding

Rafting

Water skiing

24-hour fitness center

Entertainment

Cable channels

Premium channels

LCD TV

General

Computer station

Business center

Banquet hall

Vending machine

Elevator

ATM/banking services

Front-desk safe

English

Smoke-free property

100% renewable energy

Vegan dining options

Local artist showcase

Local culture & ecosystem education

No plastic drinking straws

No plastic water bottles

Reusable tableware only

Reusable cups only

Biodegradable drinking straws

Biodegradable coffee stirrers

Locally-owned & organized tours & activities

Annual offsets purchased for at least 10% of carbon footprint

No plastic coffee stirrers

TV in lobby

Double-glazed windows

No plastic soda bottles

Comprehensive recycling policy

Humane treatment of captive wild animals

Vegetarian dining options

At least 80% lighting from LEDs

Guest Services

Laundry facilities

Refrigerator

Microwave

Laundry facilities

Change of bedsheets (on request)

Daily housekeeping

Multilingual staff

24-hour front desk

Dry cleaning service

Luggage storage

Turndown service

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi and wired Internet

Outdoors

Vegetable garden

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 21

Check-out

Check-out before 11 am express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 10.0 per night. cribs (infant beds) are not available.

Payment Policy

Early check-in is available for a fee (subject to availability) rollaway bed fee: usd 10.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property uses a grey water recycling system

Reviews

Debbra

Nov 3, 2025 10:55:12 AM

Review Score: 4

Summary: There were not many eggs/meat to eat. No oatmeal or fresh fruit. The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave Room Size: m² 2 Double Beds	General Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1