Is this Hilo hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hilo hotel have a swimming pool?

Yes, this Hilo hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hilo hotel?

Best-rates for the Hilo hotel starts from $245 per night with includes Balcony/Terrace, Breakfast, Kitchen, Air Conditioner, Bedding/Linens, Wellness Facilities, Restaurant, Guest Services, Child Friendly, Internet, Laundry, Security/Safety, Bar, TV, Pool, Wheelchair Accessible, Accessibility, Business Services, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hilo hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hilo hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hilo hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hilo hotel?

Based on the information reported by the owner or manager, the Hilo hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hilo hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham | Hotel in Hilo

| 8.2 (1324 Reviews) | 1 Bathroom

Hilo Hotel | Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hotel in Hilo

Bayside hotel with a fitness center and a 24-hour front desk
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center.
Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Shower/tub combination

Hair dryer

Eco-friendly toiletries

Bedroom

Rollaway/extra beds (surcharge)

Bed sheets

Air conditioning (climate-controlled)

Water-efficient showers only

Energy-saving switches

Iron/ironing board

Desk

Connecting rooms available

Eco-friendly cleaning products provided

Laptop-friendly workspace

Recycling

Phone

Free local calls

LED light bulbs

Breakfast

1 restaurant and 1 coffee shop/cafe

1 bar

Full breakfast available for a fee daily 6:30 AM–10:00 AM

Coffee/tea maker

Refrigerator

Parking

Electric car charging station on site

Free self parking on site

Accessibility

Elevator

Activities

Fishing

Kayaking

Mountain biking

Snorkeling

Adjacent to a golf course

Hiking/biking trails

Fitness center

Outdoor pool

Entertainment

Cable channels

32-inch flat-screen TV

General

Meeting room

Business center

Banquet hall

Gift shop/newsstand

Vending machine

Elevator

ATM/banking services

Front-desk safe

English

No plastic soda bottles

100% renewable energy

Smoke-free property

Reusable tableware only

Vegan dining options

Reusable cups only

At least 80% lighting from LEDs

Biodegradable drinking straws

No plastic coffee stirrers

At least 80% organic food

Comprehensive food waste policy

Biodegradable coffee stirrers

No plastic drinking straws

Comprehensive recycling policy

Double-glazed windows

No plastic water bottles

Vegetarian dining options

At least 80% of food locally-sourced

Guest Services

Outdoor pool

Laundry facilities

Refrigerator

Rollaway/extra beds (surcharge)

Laundry facilities

Change of bedsheets (on request)

Daily housekeeping

24-hour front desk

Concierge services

Hair salon

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 25+ Mbps

Outdoors

Garden

Terrace

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 21

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for usd 30.0 per day.

Payment Policy

Rollaway bed fee: usd 30.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed tax id - ge-189-318-3488-01 this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses solar energy, plus a grey water recycling system

Reviews

Maiki

Nov 25, 2025 07:56:56 AM

Review Score: 4

Summary: It wasn’t terrible but it was unacceptable for the amount of money I spent for only one night. Spent about $275 on hotels app. Not only it was a bit expensive but we didn’t have a microwave in our unit when the app said microwaves. We had leftover party food but never had a microwave so that was unfortunate. Shower’s didn’t have any ventilation for heat to pass through, the bed sheets and pillow casings weren’t washed good. Could smell whoever was on it before and it was very uncomfortable to smell, and also THERE WAS ROACHES ON THE COUNTERTOP NEAR THE BEDS, UNDERNEATH THE TV, AND ALL OVER THE BATHROOM!!!. I literally had to kill it with my bare hands. This was very uncomfortable and unpleasant. I tried to talk to the front desk about it at check out time and they just said “we’ll let maintenance know thank you” like are you for real!?? No compensation, no sorry thoughtful. Made it sound like it’s a common thing but it was very disgusting. AC wasn’t blowing hard enough so the room got hot when it was morning. All in all very uncomfortable stay will not return to that hotel ever again.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View) Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Queen Beds, Non Smoking, Ocean View Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View) Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView) Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Premium Room, 2 Queen Beds, Non Smoking, Oceanfront Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Premium Room, 1 King Bed, Non Smoking, Oceanfront Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed, Non Smoking, Ocean View Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Room, 2 Double Beds, Non Smoking (Banyan View) Room Size: m² 2 Double Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView) Room Size: m² 2 Double Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View) Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View) Room Size: m² 2 Queen Beds	General Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Deluxe Room, 1 King Bed, Non Smoking, Ocean View Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed, Non Smoking (Banyan View) Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1